Job Description: Employee Relations Specialist
The Employee Relations Specialist is a Human Resources professional focused on
maintaining positive relationships between employees and their employer. They handle
a wide range of tasks, including investigating and resolving employee complaints,
providing guidance on company policies, and ensuring compliance with employment
laws. They also play a key role in promoting a positive work environment and improving
employee morale and engagement.
ESSENTIAL FUNCTIONS:
Duties and Responsibilities
● Investigating and resolving employee complaints, grievances, and disputes,
acting as a mediator and facilitator.
● Ensuring the organization's policies and procedures are up-to-date and in
compliance with all applicable laws and regulations.
● Facilitating communication between employees and management, mediating
conflicts, and finding solutions that are acceptable to all parties involved.
● Developing and implementing strategies to improve employee morale,
engagement, and productivity
● Organizing and conducting employee training sessions, particularly on topics
related to workplace conduct, conflict resolution, and policy awareness
● Providing guidance on performance management processes, including coaching
managers on performance-related issues
● Conducting investigations into employee relations issues, gathering evidence,
and making recommendations to leadership
● Maintaining accurate records of investigations, disciplinary actions, and other
employee relations matter
● Ensuring compliance with employment laws and regulations, including those
related to discrimination, harassment, and wage and hour laws
Required Education and Experience
● A bachelor's degree in Human Resources, Business Administration, or a related
field is typically required.
● Several years of experience in human resources, with a focus on employee
relations, is usually necessary.
● Candidates with a master's degree or relevant certifications (e.g., SHRM-CP,
SHRM-SCP) is a plus.
Key Skills & Competencies:
● Communication Skills: Excellent written and verbal communication skills are
essential for mediating conflicts, explaining policies, and facilitating discussions.
● Problem-Solving Skills: The ability to analyze complex situations, identify root
causes, and develop effective solutions.
● Interpersonal Skills: Strong interpersonal skills are needed to build relationships
with employees and management at all levels.
● Empathy and Emotional Intelligence: The ability to understand and respond to
employees' concerns with sensitivity and compassion.
● Negotiation Skills: The ability to mediate between conflicting parties and find
mutually agreeable solutions.
● Analytical Skills: The ability to analyze data and identify trends in employee
behavior.
● Knowledge of Employment Law: A thorough understanding of employment law
and regulations is essential for ensuring compliance and protecting employee
rights.
● Conflict Resolution: The ability to effectively resolve conflicts and mediate
disputes.
● Case Management: Proficiency in using case management systems to track and
manage investigations and other employee relations matters.
Physical Demands
The physical demands described here are representative of those that must be met by
an employee to successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the
essential functions.
● Regularly required to talk or hear.
● Regularly required to use a keyboard and computer.
● Frequently required to stand, walk, sit, use hands, handle documents, and reach
with hands and arms.
Position Type/Expected Hours of Work
This is a full-time remote position with days Monday through Friday. Occasional evening
and weekend work may be required, as needed.
Travel
Occasional travel may be required for this position.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive
listing of activities, duties or responsibilities that are required of the employee for this
job. Duties, responsibilities and activities may change at any time with or without notice.
ScribeAmerica provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity and/or expression, national origin, age, disability, genetics, protected veteran status, or any other legally protected group status. In addition to federal law requirements, ScribeAmerica complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
ScribeAmerica expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity and/or expression, national origin, age, disability, genetics, protected veteran status, or any other legally protected group status. Improper interference with the ability of ScribeAmerica’s employees to perform their job duties may result in discipline up to and including discharge.
