About HealthChannels
HealthChannels is a premier point-of-care workforce solutions partner dedicated to solving the most pressing challenges in modern healthcare. As the parent organization to a specialized family of brands—including ScribeAmerica, Enabli Health, Speke AI, and HealthCareU—we leverage a unique combination of a highly-skilled pre-professional workforce and next-generation AI technology to augment care teams.
About the Role
The Virtual Classroom Training Instructor (VCRTI) is a dynamic and highly skilled position that is responsible for delivering and managing engaging and effective virtual training sessions for our diverse employee population. The ideal candidate blends exceptional virtual facilitation techniques with a deep understanding of learning principles in a remote environment, ensuring our employees achieve the knowledge and skills necessary to deliver high-quality, compliant employees in a healthcare setting.
What You’ll Do
- The Virtual Classroom Training Instructor (VCRTI) is generally responsible for 3 main domains: delivery, technology, and compliance.
- Live Session Delivery
- Lead and conduct scheduled, synchronous (live) training sessions with professionalism and energy, adhering to established learning objectives and pacing guidelines.
- Learner Engagement
- Actively manage and promote learner engagement through expert use of platform tools, consistent monitoring of the chat window, and proactive Q&A facilitation.
- Performance Feedback
- Provide timely, specific, and constructive feedback to learners during and after training sessions to reinforce learning and address knowledge gaps.
- Platform Mastery
- Maintain expert proficiency in the company’s designated Virtual Learning Environment (VLE) (i.e. Zoom, Google Meets), including setup, security, and advanced features (e.g., administering permissions, recording sessions).
- Logistics Coordination
- Manage pre-session logistics, including sending meeting invitations, distributing any pre-work requirements, and ensuring participants have the necessary information and reminders for class.
- Technical Support
- Serve as the primary point of contact for basic technical troubleshooting during live sessions, guiding participants through audio, video, or connectivity issues to minimize disruption.
- Equipment Maintenance
- Ensure personal instructional equipment (webcam, microphone, reliable internet connection) meets organizational standards for quality and stability.
- Knowledge Assessment
- Administer and grade post-training assessments, tests, and certification exams to measure knowledge transfer and skill acquisition.
- Data Reporting
- Track and report key training metrics, including completion rates, proficiency scores, attendance logs, and participant feedback, to inform ongoing program improvements.
- Regulatory Adherence
- Ensure all training materials and delivery methods adhere strictly to relevant healthcare compliance standards (i.e. HIPAA) and company policies.
- Curriculum Maintenance
- Maintain and update training materials at the direction ofyour manager to reflect changes in industry regulations, technology platforms, and internal processes.
What You’ll Need
- 6+ months of scribe and/or allied health experience preferred
- 3+ months of trainer experience
- A typing speed of 50+ WPM preferred
- Extensive knowledge of the intricacies of provider documentation
- Thorough understanding of medical facility workflow, efficiency management, and nuances of medical documentation
- Possesses excellent teaching skills and ability to present complex information to a variety of audiences
- Empathic communicator with a knack for connecting with learners
- Proven ability to work with learners to encourage them, challenge them, and acknowledge personal growth
- Expertise in operating the specific Virtual Learning Environment (VLE) used (e.g., Zoom, Google Meets)
- Ability to self-manage high-quality audio (clear microphone, no feedback) and video (good lighting, appropriate background) to maintain a professional and engaging presence
- Competence in quickly resolving common technical issues experienced by learners (e.g., connection drops, audio failure, access problems) without disrupting the entire session flow
- Proven leadership ability and supervisory skills.
- Ability to assess learners’ abilities, strengths, and weaknesses
- Excellent presentation skills
- Possesses knowledge in lesson and curriculum planning skills
- Communicate and interface effectively at all levels of the organization
- Demonstrate exemplary work ethic and professionalism
- Possess excellent verbal and written communications skills
- Possess strong computer skills – technologically savvy
- Possess excellent organizational/project management skills
The Benefits
- Full-time and part-time roles available
- Opportunities for career growth and advancement
- Tuition discount programs
- Adtalem Partnership
- Ross University School of Medicine- up to $9,500 Tuition Savings
- American University School of Medicine- up to $9,500 Tuition Savings
- Purdue Global - up to 20% off tuition reduction
- American College of Education - up to 3% reduced tuition rates
- Rasmussen College - Up to $7,000 in Tuition Savings
- Lynn College (Online Degree Program) - $2,250 (or more) on a bachelor's degree program
- Kaplan prep courses- 20% tuition for undergraduate programs & 14% on graduate programs
- Ignite Your Future Benefits including:
- Discounts on Apple, Dell, AT&T, and AAA
- Travel discounts (hotels, flights, car rentals, Lyft)
- Theme park ticket savings
- MyFlexPay: Get paid when you need it most
- Unlimited referral bonuses ($200+)
- Recruitment Opportunities (connect with colleges, career advisors, and professional schools)
- Health, Dental, Vision, PTO and 401k (for full-time employees only)
- A Diverse, Equitable, and Inclusive culture
Compensation range:
Our compensation range for this position is $15.00 - $18.00, depending on qualifications, experience, and geographic location.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Want to know more?
- Our DEI Mission:
- What is our culture like?
- HealthChannels Blogs:
HealthChannels provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity and/or expression, national origin, age, disability, genetics, protected veteran status, or any other legally protected group status. In addition to federal law requirements, HealthChannels complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Qualified applicants with arrest or conviction records will be considered in accordance with the California Fair Chance Act.
HealthChannels expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity and/or expression, national origin, age, disability, genetics, protected veteran status, or any other legally protected group status. Improper interference with the ability of HealthChannels employees to perform their job duties may result in discipline up to and including discharge.
Wages may vary depending on experience, location and state
